Last Updated: June 17, 2025
1. INTRODUCTION
This Cancellation Policy outlines the terms and conditions for cancelling services provided by Regal Arrow LLC ("Company," "we," "us," or "our"). We understand that circumstances change, and we aim to provide fair and transparent cancellation terms while protecting both parties' interests.
2. GENERAL CANCELLATION TERMS
2.1 Right to Cancel
You may cancel services according to the terms outlined below and in your specific service agreement. Cancellation terms vary based on the type of service and project stage.
2.2 Cancellation Notice Requirements
All cancellations must be submitted in writing via:
• Email to: us@regalarrow.com
• Subject line: "Cancellation Request - [Your Project/Account Name]"
2.3 Effective Date
Cancellations become effective based on the notice period specified for each service type below.
3. SERVICE-SPECIFIC CANCELLATION TERMS
3.1 Web Design Projects
One-Time Projects
Notice Period:
• Minimum 48 hours written notice required
• Immediate cancellation available with applicable fees
Cancellation Fees by Project Stage:
Project Stage | Cancellation Fee | Refundable Amount
Before kickoff (0%) | $100 or 10% (whichever is less) | 90-100%
Discovery phase (1-25%) | 25% of total project cost | Up to 75%
Design phase (26-50%) | 50% of total project cost | Up to 50%
Development phase (51-75%) | 75% of total project cost | Up to 25%
Final phase (76-100%) | 100% of total project cost | None
Work Product:
• All completed work remains our property until full payment
• Upon payment of cancellation fees, we'll provide completed work files
3.2 Digital Marketing Services
Monthly Retainer Services
Notice Period:
• 30 days written notice required
• Notice must be received before the next billing cycle
Cancellation Terms:
• Current month: Services continue until month end
• Future months: Cancelled and refunded if prepaid
• Setup fees: Non-refundable
• Performance bonuses: Calculated pro-rata
Campaign-Based Services
Notice Period:
• 14 days written notice for campaigns over 30 days
• 7 days written notice for campaigns under 30 days
Cancellation Fees:
• Before campaign launch: 10% of campaign budget
• During campaign: Pro-rated based on time elapsed + 15% early termination fee
• Ad spend: Non-refundable for amounts already committed to platforms
3.3 Maintenance & Support Contracts
Notice Period:
• Annual contracts: 60 days written notice
• Monthly contracts: 30 days written notice
Terms:
• Service continues until contract period ends
• No refund for current period
• Unused support hours don't carry forward
4. CANCELLATION PROCESS
4.1 Step-by-Step Process
1. Submit Request
• Email cancellation request with required information
• Include: Account details, reason for cancellation, requested end date
2. Confirmation
• We'll acknowledge receipt within 24 business hours
• Provide final invoice and cancellation terms
3. Transition Period
• Complete any urgent deliverables
• Transfer necessary files and access
• Final payment settlement
4. Final Confirmation
• Written confirmation of cancellation
• Summary of final charges/refunds
• File transfer confirmation
4.2 Required Information
• Client name and contact information
• Project/service identifier
• Reason for cancellation (optional but helpful)
• Preferred cancellation date
• Instructions for final deliverables
5. IMMEDIATE CANCELLATION
5.1 Client-Initiated Immediate Cancellation
Available with payment of applicable cancellation fees plus:
• Rush processing fee: $250
• Forfeiture of any refund eligibility
5.2 Company-Initiated Immediate Cancellation
We reserve the right to cancel immediately for:
• Non-payment exceeding 30 days
• Breach of contract or terms of service
• Illegal or unethical requests
• Abusive behavior toward staff
• Failure to provide necessary materials after reasonable notice
6. SUSPENSION VS. CANCELLATION
6.1 Project Suspension
Instead of cancellation, you may request suspension for up to 90 days:
• One-time suspension fee: $150
• Monthly holding fee: $50
• Project resumes at current stage
• Original timeline adjusted accordingly
6.2 Reactivation
• 7 days notice required to reactivate
• Subject to resource availability
• May require updated pricing
7. POST-CANCELLATION
7.1 File Delivery
Upon cancellation and payment settlement:
• Completed Work: Delivered within 7 business days
• Source Files: Available for additional fee if not included in original scope
• Third-Party Assets: Instructions provided for transfer
7.2 Access Termination
Following cancellation:
• Project management access: Terminated after file delivery
• Communication channels: Closed after 30 days
• Support: Limited to file transfer issues for 14 days
7.3 Intellectual Property
• Paid work: Rights transfer per original agreement
• Unpaid work: Remains our property
• Third-party licenses: Your responsibility to maintain
8. NON-CANCELLABLE SERVICES
The following cannot be cancelled once commenced:
• Expedited/rush services
• Completed deliverables
• Third-party purchases made on your behalf
• Custom code or design work already delivered
• Strategy/consultation sessions already conducted
9. FINANCIAL SETTLEMENTS
9.1 Final Invoice
Issued within 5 business days including:
• Work completed to date
• Cancellation fees
• Any outstanding balances
• Refunds due (if applicable)
9.2 Payment Terms
• Due within 15 days of final invoice
• Late fees apply per original agreement
• Refunds processed after receipt of amounts due
10. MITIGATION
We commit to:
• Minimize cancellation fees where possible
• Provide completed work promptly
• Assist with reasonable transition needs
• Maintain professionalism throughout process
11. DISPUTE RESOLUTION
Cancellation disputes follow the process outlined in our Terms of Service:
1. Good faith negotiation
2. Mediation if necessary
3. Arbitration as final recourse
12. SPECIAL CIRCUMSTANCES
12.1 Hardship Cancellation
For documented financial hardship:
• Extended payment plans available
• Possible fee reduction
• Case-by-case consideration
12.2 Quality-Based Cancellation
If cancelling due to quality concerns:
• Must first attempt resolution through revision process
• Independent review may be requested
• Potential for reduced cancellation fees if quality issues verified
13. RECOMMENCEMENT
Following cancellation:
• New project requires new agreement
• Previous work may be referenced but not continued
• Standard new client pricing applies
14. POLICY UPDATES
This policy may be updated periodically. Existing contracts maintain their original cancellation terms unless both parties agree to modifications.
15. CONTACT INFORMATION
For cancellation requests or questions:
Regal Arrow LLC
131 Continental Drive, Suite 305
Newark, Delaware 19713
Email: us@regalarrow.com
Phone: +1 (650) 285-8952
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
16. ACKNOWLEDGMENT
By engaging our services, you acknowledge understanding and accepting these cancellation terms.