Last Updated: June 17, 2025
1. INTRODUCTION
This Delivery/Fulfillment Policy outlines how Regal Arrow LLC ("Company," "we," "us," or "our") delivers web design and digital marketing services to our clients. This policy ensures transparency in our delivery process, timelines, and procedures.
2. SERVICE DELIVERY OVERVIEW
2.1 Nature of Digital Delivery
All our services are delivered digitally through:
• Email communications
• Cloud storage links (Google Drive, Dropbox)
• Project management platforms
• Direct server deployment
• File transfer protocols (FTP/SFTP)
• Content management system access
2.2 Delivery Standards
We maintain high standards for all deliverables:
• Professional quality output
• Compliance with agreed specifications
• Timely delivery per project schedule
• Secure transfer methods
• Organized file structures
3. PROJECT TIMELINES
3.1 Timeline Establishment
Project timelines are determined by:
• Initial project scope and complexity
• Client response times for feedback
• Resource availability
• Technical requirements
• Third-party dependencies
3.2 Standard Delivery Timeframes
Web Design Projects
Project Type | Typical Timeline | Delivery Method
Landing Page | 2-3 weeks | Staging URL + Files
Small Website (5-10 pages) | 4-6 weeks | Staging URL + Files
Medium Website (11-25 pages) | 6-10 weeks | Staging URL + Files
Large Website (25+ pages) | 10-16 weeks | Staging URL + Files
E-commerce Site | 8-12 weeks | Staging URL + Files
Digital Marketing Services
Service Type | Delivery Schedule | Delivery Method
SEO Audit | 5-7 business days | PDF Report + Spreadsheet
Content Calendar | Monthly, by 25th | Shared Document
Social Media Posts | Per agreed schedule | Content Platform
PPC Campaign Setup | 3-5 business days | Platform Access + Report
Analytics Reports | Monthly/Weekly | Email + Dashboard
3.3 Rush Delivery
Expedited delivery available for additional fees:
• 25% surcharge for 25% faster delivery
• 50% surcharge for 50% faster delivery
• Subject to resource availability
4. DELIVERY PROCESS
4.1 Milestone-Based Delivery
Web Design Projects:
1. Discovery Delivery (Week 1-2)
• Project brief confirmation
• Sitemap and wireframes
• Technical specifications
2. Design Delivery (Week 3-4)
• Mood boards and style guides
• Homepage design concepts
• Page template designs
3. Development Delivery (Week 5-8)
• Staging site access
• Functional prototype
• Content integration
4. Final Delivery (Week 9-10)
• Complete website on staging
• Testing documentation
• Launch preparation
4.2 Continuous Delivery (Marketing Services)
• Daily: Social media posts (as scheduled)
• Weekly: Performance summaries
• Monthly: Comprehensive reports and strategies
• Quarterly: Strategy reviews and adjustments
5. DELIVERY METHODS
5.1 File Delivery Options
Secure Cloud Storage:
• Google Drive shared folders
• Dropbox links
• WeTransfer for large files
• Client's preferred platform
Direct Deployment:
• Staging server access
• Production deployment (upon approval)
• CMS administrative access
Communication Channels:
• Email with attachments (files under 20MB)
• Project management system uploads
• Slack or client's preferred platform
5.2 Access Credentials
All credentials delivered via:
• Encrypted email
• Secure password manager
• Two-factor authentication where available
6. ACCEPTANCE PROCESS
6.1 Delivery Confirmation
Upon delivery, clients receive:
• Email notification of delivery
• Access instructions
• Review checklist
• Feedback timeline
6.2 Review Period
Standard review periods:
• Minor deliverables: 3 business days
• Major milestones: 5 business days
• Final delivery: 7 business days
6.3 Acceptance Criteria
Deliverables are considered accepted when:
• Review period expires without feedback
• Client provides written approval
• Client uses deliverables in production
• Payment for milestone is received
7. REVISION PROCESS
7.1 Included Revisions
Per standard agreements:
• Design concepts: 2 rounds of revisions
• Development: 1 round of bug fixes
• Content: 1 round of edits
7.2 Revision Timelines
• Minor revisions: 2-3 business days
• Major revisions: 5-7 business days
• Additional revisions: Quoted separately
7.3 Revision Delivery
Revisions delivered through:
• Same method as original delivery
• Marked-up versions showing changes
• Revision summary documentation
8. DELAYS AND EXTENSIONS
8.1 Company-Caused Delays
If we cause delays:
• Immediate client notification
• Revised timeline provided
• Possible compensation per agreement
• Priority processing upon resolution
8.2 Client-Caused Delays
Delays may result from:
• Late feedback or approvals
• Delayed content/asset provision
• Scope changes mid-project
• Payment delays
Impact:
• Timeline automatically extends
• Additional fees may apply
• Original quotes may require revision
8.3 Force Majeure
No liability for delays due to:
• Natural disasters
• Internet/infrastructure outages
• Government actions
• Other unforeseeable events
9. QUALITY ASSURANCE
9.1 Pre-Delivery Checks
All deliverables undergo:
• Internal quality review
• Technical testing
• Compliance verification
• Client requirement matching
9.2 Delivery Standards
Every delivery includes:
• Professional presentation
• Complete documentation
• Organized file structure
• Clear instructions
10. POST-DELIVERY SUPPORT
10.1 Immediate Support (0-30 days)
• Bug fixes for development work
• Clarification on deliverables
• Basic usage training
• Minor adjustments
10.2 Extended Support
Available through:
• Maintenance contracts
• Support packages
• Hourly consultations
11. INTELLECTUAL PROPERTY TRANSFER
11.1 Upon Final Payment
• Full rights transfer per agreement
• Source files provided (if included)
• License documentation
• Transfer confirmation
11.2 Before Final Payment
• Limited license for review
• No production use
• No distribution rights
• Watermarks may apply
12. INTERNATIONAL DELIVERY
12.1 Time Zones
• Delivery times in EST
• International clients receive timezone-adjusted schedules
• 24-hour delivery window for convenience
12.2 Compliance
• GDPR compliance for EU clients
• Local regulation adherence
• International accessibility standards
13. DELIVERY TRACKING
13.1 Client Portal Access
Track delivery status through:
• Project management system
• Regular status updates
• Milestone notifications
• Progress dashboards
13.2 Communication Protocol
• Weekly progress updates
• Milestone completion notices
• Delay notifications within 24 hours
• 24-hour response time guarantee
14. FAILED DELIVERY RESOLUTION
14.1 Technical Failures
If delivery fails due to technical issues:
• Alternative delivery method provided
• No additional charges
• Priority re-delivery
14.2 Disputes
Delivery disputes resolved through:
• Documentation review
• Good faith negotiation
• Mediation if necessary
• Terms of Service arbitration
15. SPECIAL DELIVERY REQUIREMENTS
15.1 Custom Requirements
We accommodate:
• Specific file formats
• Proprietary systems
• Security protocols
• Compliance needs
Note: Special requirements may affect timeline and cost
15.2 Third-Party Integrations
For deliveries requiring third-party integration:
• Additional testing time required
• Client responsible for third-party access
• Integration documentation provided
16. CONTACT INFORMATION
For delivery questions or support:
Regal Arrow LLC
131 Continental Drive, Suite 305
Newark, Delaware 19713
Email: us@regalarrow.com
Phone: +1 (650) 285-8952
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Emergency Support: Via client portal for urgent issues
17. POLICY UPDATES
This policy may be updated to reflect:
• New delivery methods
• Service improvements
• Industry standards
• Client feedback
Current version always available on our website.
18. ACKNOWLEDGMENT
By engaging our services, you acknowledge and accept these delivery terms and procedures.